Reference

Terms That Govern Your 111bet Account

These terms set out what you agree to when you open and use a 111bet account — covering deposits via bKash, Nagad and Rocket, how we handle your funds, and what we expect from you.

Account eligibility rulesbKash, Nagad & Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice
111bet Terms That Govern Your 111bet Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on 111bet to ask about a specific clause, a payment dispute, or an account restriction. Responses are in English.

Email Support

Send detailed queries — including your account ID and the relevant transaction reference — to our support address. We aim to respond within one business day.

Account Help Centre

Log in and visit the Help section to raise a formal dispute about a bKash, Nagad or Rocket transaction, or to request a copy of your account activity.

HOW WE OPERATE

How 111bet Handles Your Account Data

We keep your account data and transaction records secure using SSL encryption across all connections. Your bKash, Nagad and Rocket payment details are never stored on our servers after a transaction completes — they pass through the payment rail and are not retained by us. You can request a summary of your account activity or ask us to close your account at any time through the Help Centre.

Data Retention We retain account and transaction records for the period required by applicable financial regulations. You may request access to your own records via the Help Centre at any time.
Payment Security Deposits and withdrawals via bKash, Nagad and Rocket are processed over encrypted connections. We do not store wallet credentials or PINs after a transaction is confirmed.
Account Closure You may request account closure through the Help Centre. Any remaining wallet balance will be returned to your verified bKash, Nagad or Rocket account after identity checks clear.
Dispute Process If you believe a transaction was processed in error, raise a dispute within 30 days via email or live chat, including your account ID and the payment reference number.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach us through live chat or email.

You must be of legal age in your jurisdiction and located in a region where we offer services. It is your responsibility to confirm that access is permitted under your local law before registering.

No. Each person may hold only one account. Duplicate accounts are subject to closure and any balance may be withheld pending a review of activity across both accounts.

Raise the dispute within 30 days by contacting support with your account ID and the transaction reference. Initiating a chargeback directly with bKash or Nagad without first contacting us may result in account suspension.

Request closure through the Help Centre. After identity verification, any remaining balance is returned to your verified bKash, Nagad or Rocket account. Processing time depends on the payment rail.

We notify you by email before material changes take effect. Continuing to use your account after the notice period means you accept the updated terms. Minor corrections may be made without notice.

Where local law in your jurisdiction conflicts with any clause in these terms, local law takes precedence. Availability of our services depends on eligible regions and applicable regulations where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.